If a part fails warehouse inspection, the order is cancelled and the part charge is never taken. Returns after delivery are accepted for parts that do not match the VIN-confirmed vehicle or arrive damaged, under the terms on your quote. Refunds go back to the original payment method.
Cancellation before shipping
You can cancel before the part ships. Any non-refundable portion of the first-stage charge, such as completed verification or freight coordination, is stated on your quote.
Cancellation because a part fails inspection
If the part does not pass warehouse inspection, we cancel the order and the freight booking. The second-stage part charge is never taken. Refund terms for the first stage are stated on your quote.
Returns after delivery
- Contact us within the return window on your quote before sending anything back.
- We issue a return authorization with instructions.
- Parts must be returned in the condition received, without disassembly or modification.
- Return freight terms are stated on your quote.
Refunds
Approved refunds are issued to the original payment method. Processing time is stated on your quote and depends on your bank or card issuer.
Damaged or incorrect parts
Report shipping damage or an incorrect part within 48 hours of delivery with photos. We will arrange a replacement or refund under your quote terms.
Questions? Email support@hollanderautopart.com.
Last reviewed: November 9, 2026 by the Hollander Auto Parts parts team