01
First stage
Verification and Freight Coordination
Due after you approve your written quote. It covers VIN and code verification, locating the part in our warehouse network, arranging inspection and booking freight to your address.
Clear charges
Our Two-Stage Payment Process
We split every order into two clearly itemized charges, so you never pay for a part before it has been located and inspected. Here is what each charge covers and when it is due.
02
Second stage
Warehouse Part Charge
Due only after the part passes warehouse inspection. It covers the part itself. If the part fails, this charge is never taken and the order is cancelled under our policy.
Quick answer
The first charge pays for verification and freight coordination. The second charge pays for the part and is due only after the part passes inspection. Both amounts, their timing and any refund terms are written on your quote before you pay anything.
Why two charges?
Used and rebuilt parts come from a network of warehouses. Confirming fitment, holding a part, inspecting it and booking freight all take work before a part ships. Separating that work from the part price means you pay for the part only once it has passed inspection.
What your written quote shows
- The exact amount of each stage
- What each stage covers
- When each payment is due
- The warranty for your part
- Shipping method and estimated delivery
- What is refunded if fitment or inspection cannot be completed
If the part does not pass inspection
The order and freight booking are cancelled. The second-stage charge is never taken. Refund terms for the first stage are stated on your quote and in our returns and refunds policy.
How to verify a payment request
- Payment requests come only from @hollanderautopart.com email addresses.
- Amounts always match your written quote.
- We never ask for card numbers by text message or social media.
- If anything looks different, contact us at support@hollanderautopart.com before paying.
Payment FAQ
Is the quote free?
Yes. You pay nothing until you approve a written quote.
Can I pay both stages at once?
Payment follows the two-stage schedule on your quote so that the part charge is taken only after inspection.
Which payment methods do you accept?
Accepted methods are listed on your quote and payment request.
Last reviewed: November 9, 2026 by the Hollander Auto Parts parts team